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Returns & Exchanges

 

Our Return Policy varies depending on whether you purchased your item in store or online.

IN STORE RETURN POLICY

We will gladly accept exchanges for store credit only, when accompanied by a receipt within 7 days of purchase.  We regret that we cannot offer cash or credit card refunds.  All sale merchandise is final.

ONLINE RETURN POLICY

We accept returns or exchanges on regular price, unworn, unwashed, unaltered merchandise within 14 days of the purchase date. All sale merchandise, jewelry, sunglasses and swimsuits are final sale and not eligible for free returns/exchanges. Merchandise must be received back in the store within 14 days of the purchase date along with all tags, dust bags, and, in the original box provided by the designer in the case of shoes.

All Sale Merchandise is FINAL SALE and not eligible for free returns/exchanges.

If you have any questions or concerns, please feel free to email us at info@pilotandpowell.com or give us a call at (504)827-1727.

 

TO REQUEST A RETURN OR EXCHANGE

For domestic orders of regular price items, please contact info@pilotandpowell.com for a complimentary return label.  Please note the item you wish to return on the invoice included in your original package. If you wish to exchange it for another size, please note this on the invoice. Affix the label on the outside of the package and drop the package off at a UPS location. Please feel free to email us at info@pilotandpowell.com, or call us at (504)827-1727 for further assistance. 


 

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